AI Workforce

AI Email Assistant

Drafts replies, escalates the rest.

Reads inbound replies on the SMB's business inbox, drafts a context-aware response, and escalates the threads that actually need a human. CAN-SPAM-compliant on every send. Footer + mailing address injected automatically.

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What it does

Concretely, here's what ships

  • Reads inbound email replies and drafts a context-aware response in your brand voice.
  • Books appointments via the booking agent when the prospect asks for time.
  • Escalates threads with high-stakes language (legal, refund demand, complaint) to the operator inbox.
  • Sends every reply with the CAN-SPAM footer + your physical mailing address pre-injected.
  • Honors every unsubscribe — Instantly + GHL webhooks write to suppression in seconds.
How it works

From trigger to outcome

  1. Step 01

    Inbound

    Reply lands on your business inbox. Webhook hands the thread to the assistant.

  2. Step 02

    Read + classify

    Agent reads the full thread + the original outbound, classifies intent (interested, objection, opt-out, complaint, schedule conflict) and confidence.

  3. Step 03

    Draft or escalate

    High-confidence threads get an auto-reply through SendGrid with footer + address injected. Low-confidence or high-stakes threads route to the operator inbox with a draft pre-loaded for review.

  4. Step 04

    Log

    Every send + every escalation logs to the unified inbox with the model output, the score, and the chosen path.

Built-in compliance

The gates this agent enforces

Compliance is not a checklist you bolt on — it's a hard gate inside the send path. The agent cannot fire a single message that doesn't pass these checks first.

  • CAN-SPAM footer + physical mailing address injected on every outbound email — non-removable.
  • One-click unsubscribe wired to the Instantly + GHL webhook — suppression hits the next send within seconds.
Verticals

Ships across all 35 niches

The agent runtime layers a niche-specific prompt patch on top of the base prompt at deploy time — the AI Email Assistant you ship for an HVAC company sounds different from the one you ship for a dental office, even though it's the same agent definition.

Browse the 35 niche templates
What you connect

Wired into your stack on day one

  • SendGrid for transactional reply sending — your domain, your sender name, your reputation.
  • Instantly (BYOK) for bulk-sequence connections — the assistant reads, the campaign engine sends.
  • GHL inbox feed — every reply visible in the unified operator inbox alongside SMS + voice.
Calibration loop

Reply quality scored against a CAN-SPAM rubric.

Footer presence, address presence, brand voice match, escalation accuracy, response time. A drift in escalation accuracy flags fast — those are the threads that turn into chargebacks when an agent guesses wrong.

  • Graded
    Every interaction
    Voice + text rubrics
  • Drift flagged
    Same day
    Telegram + dashboard alert
  • Auto-deploy
    Never
    You approve every patch

Want to see AI Email Assistant running for your niche?

Book a call. We'll walk you through a live demo on a real account, set up against the niche you're closing for. Zero slide deck. Zero "we could probably build that."

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Pairs well with

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